FAQ

Multiple projects in one order

You could place multiple projects in one order to save shipping cost.

❶ Add to shopping cart
Open one project and click online , then select [Add To Shopping Cart] in order to store project in shopping cart. In addition open another project and follow the same procedure as above to store this project in shopping cart.

Orders1 2en

Orders


❷ Order
Once all projects stores in shopping cart and read to order. Click [View Shopping Cart] in slash screen. Select one of projects (display Ready To Order at bottom of project name) and click [Order], then all projects stored in shopping cart will display in a pop-up window. Enter yes in order to send them into order process.

Orders

Orders

Orders


❸ Log in
Enter username and password to log-in. If you don't have account, click [Create and account] now.

Orders


❹ Order details
Enter quantity and select film option for Cover and Pages. Then click [Continuous].

Orders


❺ Shipping / billing details
Change shipping address if needed.

Orders

Enter Voucher code / Gift Card

Orders


❻ Online Payment
If you have PayPal account, you could make a transaction to our account.
If you don't, just fill in card information and pay online through PayPal.

Orders


❼ Upload files
Once payment is completed, return Photobook Designer and choose "Upload Order". Press "Continue" to upload files to our ftp site.
※It may take 1-2 hours depends on your internet condition and file size.

Orders

Orders

Orders

Have problem during uploading file

Placing an order online then select "Send Order Via Mail".

Then contact us, we will provide you instruction to finish whole process.

Payment options

We accept Visa, Mastercard and Paypal.

Macau customers need to contact us first.

Emergency order

Sorry, we don't accept emergency order from overseas.

Terms and conditions

HOTOBOOK Terms of Use & Conditions

1.ORDER ACCEPTANCE

A11 orders are accepted and handled in accordance with the conditions below. The customer accepts these conditions by using the PHOTOBOOK software (Photobook Designer) and/or submitting an order. When ordering you shall understand which product is being distributed.

2.RESPONSIBILITY FOR IMAGES AND COPYRIGHT

As the creator of your photo product, you are solely responsible for the contents of the file you submit. PHOTOBOOK does not have responsibility for the contents of the file you submit.

In printing your photo produd on your behalf, PHOTOBOOK does NOT claim any ownership rights in the images you submit. Further we require that the copyright in the photographs and images is held by you or you have permission to use the material. You are solely responsible for the unauthorized use of copyright material.

3.OFFENSIVE AND EXPLICIT IMAGES

PHOTOBOOK reserves the right to not produce any item that it reasonably believes may contravene these laws; contains explicit or sexual imagery; is invasive of privacy; vulgar, obscene, profane; or which may harass or cause distress or inconvenience to, or incite hatred of, any person.

4.LIABILITY

P1ease take care of your images and project file. PHTOBOOOK shall not accept Iiability for damage or loss of the files.

5.QUALITY AND SUBMISSION

P1ease take care in proofing and previewing your photo product and carefully check your spelling-once an order is placed, no changes can be made to it.

PHOTOBOOK emphasises that the quality of the prints in the photobooks ordered will never be better than is to be expected on the basis of what you see on your computer monitor when using Photobook Designer. You should carefully examine the resolution and quality of your photos if you have any doubts about your image quality.

PHOTOBOOK liability is limited to errors which are related to production, shipping and delivery of the product.

6.INDEMNITY

You agree to indemnify PHOTOBOOK against any claim made against or suffered by PHOTOBOOK in connection with your use of photobook and your breach of these Terms of Use or your breach of any rights of third parties.

7.on1ne PREVIEW and PRODUCTION

On order we will by default create an online preview of your submitted project and send you by email an anonymous URL. A Iink in this email enables you to have this preview deleted.
Our service Ievel goal is to produce an order within seven working days and usually Iess, however this is not a guarantee. You can track your order through each production stage onthe PHOTOBOOK website.

Once produced your item is dispatched according to the options in section 8.

8.DISPATCH INTERNATIONAL ORDERS:

For international orders, PHOTOBOOKS uses International Air Package served by Post Office. A signature is required on delivery. Delivery times are 7-14 working days depending on countries.

9.GUARANTEE

lf you are not completely satisfied with your product, pIease contact us via email within 7 days of delivery. If there has been a production issue with your product we will happily to resupply your item

10. YOUR GOOGLE CONTENT WITH OUR SERVICE

Our service allows you to upload, submit and store content from Google Photos. You retain ownership of any intellectual property rights that you hold in that content.


When you upload, submit and store Google Photos to our Services, you give PHOTOBOOK a license to use, host, store, reproduce, modify, publish, publicly display and distribute such content. The rights you grant in this license are for the limited purpose of operating, promoting, and improving our Services, and to develop new ones. This license continues even if you stop using our Services.

Some Services may offer you ways to access and remove content that has been provided to that Service. Also, in some of our Services, there are terms or settings that narrow the scope of our use of the content submitted in those Services. Make sure you have the necessary rights to grant us this license for any content that you submit to our Services.

Ship to overseas

Certainly.

All books will be delivered to overseas via Stand Air Package by Post Office.

*Some countries (Hong Kong, Macau, Singapore, USA, Malaysia) could served with SF-Epxress.

Use several vouchers in one order

Unfortunately. You only use ONE voucher in one order.

Do you offer proofing before printing

Unfortunately, we don't offer proofing. You could review soft proofing on screen.


Choose [File] -- [Create Proofs] to review HIGH RESOLUTION pdf.
Output Format: Multi-Page Proof
Pages: All

Enlarge 200% to review your pictures in Acrobat Reader.

Do you offer tracking number

You will receive email including tracking number from us once product is shipped.

File review

File reviews and checks takes lots of time consuming.

We will review files if TIME IS AVAILABLE.

However it doesn't mean we have responsibility to you files.

PLEASE REVIEW FILES CAREFULLY BEFORE UPLOADING.

Could I revise order or renew file after placing an order and file uploaded

Contact us first.

Before file is printed you could renew / change it. Once file is is printing process, we don't accept revised files in any reasons.

You could modify shipping address any time before it is shipped.

tw台灣 (中文)
$ TWD
hk香港 \ 新加坡 \ 馬來西亞 (中文)
$ USD
globalGLOBAL (English)
$ USD