A11 orders are accepted and handled in accordance with the conditions below. The customer accepts these conditions by using the PHOTOBOOK software (Photobook Designer) and/or submitting an order. When ordering you shall understand which product is being distributed.
2.RESPONSIBILITY FOR IMAGES AND COPYRIGHT
As the creator of your photo product, you are solely responsible for the contents of the file you submit. PHOTOBOOK does not have responsibility for the contents of the file you submit.
In printing your photo produd on your behalf, PHOTOBOOK does NOT claim any ownership rights in the images you submit. Further we require that the copyright in the photographs and images is held by you or you have permission to use the material. You are solely responsible for the unauthorized use of copyright material.
3.OFFENSIVE AND EXPLICIT IMAGES
PHOTOBOOK reserves the right to not produce any item that it reasonably believes may contravene these laws; contains explicit or sexual imagery; is invasive of privacy; vulgar, obscene, profane; or which may harass or cause distress or inconvenience to, or incite hatred of, any person.
P1ease take care of your images and project file. PHTOBOOOK shall not accept Iiability for damage or loss of the files.
5.QUALITY AND SUBMISSION
P1ease take care in proofing and previewing your photo product and carefully check your spelling-once an order is placed, no changes can be made to it.
PHOTOBOOK emphasises that the quality of the prints in the photobooks ordered will never be better than is to be expected on the basis of what you see on your computer monitor when using Photobook Designer. You should carefully examine the resolution and quality of your photos if you have any doubts about your image quality.
PHOTOBOOK liability is limited to errors which are related to production, shipping and delivery of the product.
7.on1ne PREVIEW and PRODUCTION
On order we will by default create an online preview of your submitted project and send you by email an anonymous URL. A Iink in this email enables you to have this preview deleted.
Our service Ievel goal is to produce an order within seven working days and usually Iess, however this is not a guarantee. You can track your order through each production stage onthe PHOTOBOOK website.
Once produced your item is dispatched according to the options in section 8.
8.DISPATCH INTERNATIONAL ORDERS:
For international orders, PHOTOBOOKS uses International Air Package served by Post Office. A signature is required on delivery. Delivery times are 7-14 working days depending on countries.
lf you are not completely satisfied with your product, pIease contact us via email within 7 days of delivery. If there has been a production issue with your product we will happily to resupply your item
Photobook provides finest quality and hand-made products . It gets much pleasures to have your satisfaction on unique product. While it has
defects on arrival please email us immediately with following:
1. 2 or 3 pictures of defects with different angle (In some case you also need to provide pictures of packing box) and short description.
2. Once we received your email about defect on arrival, we will reply in 24 hours and indicate what to do next.
3. Please report defects within 7 days, otherwise we wouldn't accept it.
** Defect include missing page, wrong page squence, broken or damaged on surface, wrong products.
** Monitor, Inkjet printer, Laser printer and develop film (Silverbromide) are totally different and don't compare to printing.
When will receive books once placing an order?Your books will be delivered in 8 days once we received your order and payment.
Emergency orderSorry, we don't accept emergency order from overseas.
Ship to overseas?
All books will be delivered to overseas via Stand Air Package by Post Office.
*Hong Kong and Marcau will served with SF-Epxress.
HONG KON、MACAU: SF-express
REST OF WORLD: AIR PACKAGE by POSTOFFICE
Do you offer proofing before printing?Unfortunately, we don't offer proofing. You could review soft proofing on screen.
Choose [File] -- [Create Proofs] to review HIGH RESOLUTION pdf.
Output Format: Multi-Page Proof
Enlarge 200% to review your pictures in Acrobat Reader.
Multiple projects in one orderWe accept multiple projects (different books) in one order.
Have problem during uploading file
Placing an order online then select "Send Order Via Mail".
Then contact us, we will provide you instruction to finish whole process.
Could I revise order or renew file after placing an order and file uploaded
Contact us first.
Before file is printed you could renew / change it. Once file is is printing process, we don't accept revised files in any reasons.
You could modify shipping address any time before it is shipped.
Payment option?We accept Visa, Mastercard and Paypal.
Do you offer tracking number?You will receive email including tracking number from us once product is shipped.
File reviews and checks takes lots of time consuming. We will review files if TIME IS AVAILABLE. However it doesn't mean we have responsibility to you files. PLEASE REVIEW FILES CAREFULLY BEFORE UPLOADING.